Sunday 26th February 2012
Contact Details Siemens Helpdesk: 0800 028 3011 (01908 818805)
Schools Broadband: 01245 435293
What is the Schools Broadband Service?
Your schools broadband service is made up of a number of elements that provide access to a range of resources:
Broadband Connection
The connection is made up of the line into the school and the equipment that plugs into your school network. Typically the Schools Broadband network is made up of SDSL connections. SDSL stands for Symmetric Digital Subscriber Line (DSL) service that provides equal bandwidth for both uploads and downloads.
At home your broadband connection is probably ADSL, the A stands for Asymmetric, downloads are quicker than uploads although it is fine for home use.
In SDSL the S stands for Symmetric, i.e. uploads run at the same speed as downloads and it is faster. This is important when sending emails with attachments as this will be much quicker than with ADSL.
The SDSL service will be scalable both now and in the future with the benefit that you can have a faster connection for your school if you require it (for a nominal charge that will be less than you could buy it anywhere else). It is sustainable cost wise and we believe it provides a superb platform for the future of Essex schools.
We also provide all the equipment you require such as the router. We will also configure this for you to use, and if it fails send out an engineer to fix it, or even replace it, at no additional cost.
Broadband Services
The services are available to every school on the Schools Broadband network; they provide addi-tional features and functions that are tailored for schools and education environments
- National Education Network (NEN)
- Filtering
- Firewall
- Data Centre
- Video Conferencing
- Anti Virus Software
- Online Backup Service
- Security
- DNS Management
Service & Support
Reliability
By providing a reliable network every school is able to trust the service to deliver their curriculum and admin IT needs. Since the network moved to the dual data centre design there has been 100% availability of the core and internet services for all schools in Essex, this is something that is extremely important when providing a broadband network.
Support targets
The Schools Broadband network is maintained and monitored so that it meets the targets for availability. The network is consistently performing beyond the targets set therefore providing a robust and stable service.
Support
The support included as part of the Schools Broadband ensures that all aspect of the network are monitored and maintained to meet the demands of a county wide schools network. Every network device is polled 24x7x365, this makes sure that potential faults are identified, often before they occur so engineers can remotely fix problems. Dedicated engineers are available to repair or re-place broken hardware on the Schools Broadband network, and assist with troubleshooting faults within schools.
All first line calls are taken directly by Siemens. If you have a query or problem, please contact them in the first instance.
Contact Details Siemens Helpdesk: 0800 028 3011 (01908 818805)
Schools Broadband: 01245 435293
Calls relating to Live@EDU Email should be directed to the Schools Broadband Team.
For additional questions or queries regarding licences, upgrades and support please call the Schools Broadband Team or email us at schoolsbroadbandmanager@essex.gov.uk
Pam Langmead